Handcrafted gifts

Terms, conditions and privacy policy statement

Please take a moment to read the following terms and conditions as they are intended to ensure there is no ambiguity regarding any part of our website or service. We reserve the right to revise and update our terms and conditions, and privacy policy statement at any time. When placing an order with our company you are agreeing to our terms and conditions that are governed by the laws of England and subject to the exclusive jurisdiction of the United Kingdom courts.


Conditions of use

Our products are not toys and many contain small parts that present a choking hazard that makes them unsuitable for children and animals. No child or animal should be left unattended with any such product(s) purchased from our company.


Placing an order

All purchases can be made securely online 24 hours a day, using our website. Merlin's Emporium is based in the UK and we currently only offer delivery to the UK.


Online payment card security

Your security is very important to us. Your card details are encrypted and dealt with by Stripe and all card details are not accessible by anyone at Merlin's Emporium. You will receive an email receipt from Stripe, and email confirmation of your order from Merlin's Emporium


Delivery schedule

All goods are usually dispatched within 24 hours of the payment being received. Seasonal events such as Christmas and Easter may effect delivery times, or in extreme cases disputes by Royal Mail.


Postage and packaging

Our UK delivery charges are based on the weight and size of each item according to the current Royal Mail prices and we send all packages 1st Class unless you have requested an upgrade to 1st Class 'signed for' or guaranteed next day delivery. Merlin's Emporium also reserve the right to make alterations to the delivery charges at anytime in the future to ensure we offer the most cost efficient delivery service to our customers. Should any charges be made they will be made clear before finalisation of your order.


Returns policy

We want you to be satisfied with anything you purchase. If you receive a faulty, incorrect or damaged gift just let us know and we will arrange a replacement. Please do not return an item unless first contacting us. Unfortunately, unless faulty, incorrect or damaged on delivery, we cannot accept returns of personalised items since they have no re-sale value. If we have made a mistake with your order, we will have your order remade on the condition that you return the original order to us first so our quality team can review the item. It is your responsibility to return the item to us at your own cost, and if proven faulty, incorrect or damaged we will then refund you the cost of postage. If any part of your order is missing, just let us know and we will send replacements out immediately. Should your order fail to arrive within 14 days from dispatch, we will have the order remade. We do not offer refunds on non-delivered items. All orders will be considered fulfilled if we do not hear from you within 21 days of your order or being dispatched. Please ensure that you have provided us with the correct details (e.g. names, dates, numbers, design choices etc.) as we cannot be held responsible for mistakes, spelling or otherwise, once the item has been personalised. You are responsible for all spelling and grammar contained within your order.


Privacy policy statement

We conform to the requirements of the Data Protection Act, 2018 and we are committed to protecting your privacy and take your privacy and the security of your personal information extremely seriously. We will never divulge any personal information you give us to a third party, other than personalisation information needed by our suppliers to fulfil your order. We do not send any targeted marketing emails, text messages, Twitter messages, Facebook message or cold mail campaigns. Please refer to PayPal, Stripe, Amazon and Etsy for their own privacy policies.


Cookies

A cookie is a small file placed on a user's hard drive, which tracks website navigation. An example of a cookie in use would be entering your purchase details once (name, address etc.) and not having to continually re-enter such details on subsequent visits. We may use cookies on certain parts of our website to keep track of your order. We may also use cookies to collect user statistics such as browser type and screen resolution. This helps us to ensure that our website is completely compatible to the majority of our customers.


Legal requirements

While we take all possible care to reproduce and describe items accurately, in some cases slight variations of colour in actual goods may occur due to photographic limitations or the natural elements or handcrafted items used to construct certain final products. All metal elements are silver or gold tone metals unless otherwise stated. In the rare event that a price shown on our website is incorrect we reserve the right to refund any purchase made against this price and to amend our website accordingly.